Refund policy

AURA-MIVO™ RETURN & REFUND POLICY

At AuraMivo™, we are committed to providing quality products and a reliable shopping experience. Because our products may be shipped directly from our international fulfillment and distribution partners, we have established the following return and refund policy to keep the process clear, fair, and efficient for our customers.

1. DAMAGED, DEFECTIVE, OR NON-FUNCTIONAL ITEMS

We offer a 14-day defective/damaged item policy.

If your item arrives damaged, defective, or does not function as reasonably intended, please contact us as soon as possible and no later than 14 days after the date of delivery.

For the fastest resolution, you must report any visible damage or obvious defect within 3 days of delivery.

Depending on the circumstances, AuraMivo™ may provide:

  • A replacement item at no additional cost; or

  • A full or partial refund to your original payment method.

The resolution provided will depend on the nature of the issue, product availability, and the information provided with your claim.

2. CHANGE OF MIND & BUYER'S REMORSE

AuraMivo™ does not accept returns or provide refunds for:

  • Change of mind;

  • Buyer's remorse;

  • Incorrect product selection;

  • Incorrect size or color selected by the customer;

  • Products that are no longer wanted;

  • Products that have been used or damaged after delivery through customer misuse;

  • Custom-made, made-to-order, personalized, or specially manufactured items;

  • Discounted, clearance, promotional, or Final Sale items;

  • Products where the outer packaging is damaged, dented, scratched, or otherwise damaged, but the product itself is not damaged, cracked, broken, or defective and functions normally.

Please carefully review the product description, specifications, dimensions, compatibility information, and other details before placing your order.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

3. INCORRECT OR MISSING ITEMS

If you receive an item that is different from what you ordered, or if an item is missing from your shipment, you must contact us within 3 days of delivery.

You must provide:

  • Your order number;

  • The email address used to place the order;

  • Clear photographs and/or video evidence of the items received and the issue;

  • A clear photograph of the shipping label and packaging;

  • Any other information reasonably requested by our support team.

After verification, we may provide a replacement or refund, depending on the circumstances.

4. PROOF OF PURCHASE & CLAIM REQUIREMENTS

To process a return, replacement, or refund request, you must provide:

  • Your AuraMivo™ order number;

  • The email address used to place the order;

  • A clear description of the problem;

  • Clear photographic and/or video evidence showing the damage, defect, malfunction, incorrect item, or other issue being reported.

Photographic and/or video evidence is mandatory for all damage, defect, malfunction, incorrect-item, and missing-item claims. Claims submitted without the required photographic and/or video evidence may be denied.

For damaged shipments, photographs must clearly show:

  • The damaged product;

  • The original product packaging;

  • The shipping label;

  • The condition of the package upon arrival, where relevant.

For functional or technical defects, you must provide a video clearly demonstrating the problem when requested by our support team.

Failure to provide sufficient evidence or other required information may result in the claim being denied.

5. RETURNING A DEFECTIVE OR DAMAGED ITEM

Due to the international nature of our fulfillment network, customers will generally not be required to return defective or damaged products.

However, AuraMivo™ reserves the right to request that an item be physically returned for inspection when reasonably necessary.

If a return is required, the returned product must meet the following conditions, unless the nature of the defect or damage makes this impossible:

  • The product must retain its original tags and labels;

  • The product must be returned in its original product packaging;

  • The product must have no obvious signs of wear, use, or misuse;

  • All accessories, components, manuals, and other items originally included with the product should be returned where applicable.

Customers should not send products to a return address without receiving instructions from AuraMivo™ first.

If a return is required because the product was defective, damaged during transit, or incorrectly supplied, AuraMivo™ will provide instructions regarding applicable return shipping arrangements.

6. FRAUD PREVENTION & POLICY ABUSE

AuraMivo™ reserves the right to investigate claims and take reasonable measures to prevent fraud, abuse, or manipulation of our return and refund policy.

This may include requesting additional information, photographs, videos, shipping documentation, or the physical return of a product for inspection.

We may decline a claim when there is reasonable evidence of:

  • Fraudulent activity;

  • Repeated or abusive claims;

  • False or misleading information;

  • Intentional product damage;

  • Unauthorized resale or commercial misuse of the return policy.

This provision is intended to protect both AuraMivo™ and our customers from fraudulent activity.

7. ORDER CANCELLATIONS

Orders may be canceled before they have entered processing or fulfillment.

Once an order has been processed for fulfillment or shipped, cancellation may no longer be possible.

If you need to cancel an order, please contact us as soon as possible at:

support@auramivo.com

Submitting a cancellation request does not guarantee that the order can be canceled.

8. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an incorrect or incomplete address is provided and the order has already been processed or shipped, AuraMivo™ may be unable to redirect or cancel the shipment.

If a package is returned to the sender because of an incorrect address, additional shipping or reshipping costs may apply before a replacement shipment can be arranged.

Please contact us as soon as possible if you notice an error in your shipping address.

9. LOST OR STOLEN PACKAGES

If tracking information indicates that a package has been delivered to the shipping address provided at checkout, AuraMivo™ may not be responsible for packages that are subsequently lost or stolen.

However, if you believe your package has been lost during transit, please contact us so that we can review the tracking information and, where appropriate, assist with communication with the shipping carrier or fulfillment partner.

For packages marked as delivered, customers may also be asked to check with household members, neighbors, building management, or the local carrier before a claim is investigated.

10. REFUNDS

Once your claim has been reviewed and approved, AuraMivo™ will initiate the applicable refund promptly.

Refunds will normally be issued to the original payment method used for the purchase.

After the refund has been initiated, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

AuraMivo™ does not control processing times imposed by banks or payment providers.

If a refund does not appear after the applicable processing period, please contact your payment provider first and then contact us if further assistance is required.

11. REPLACEMENTS

When a product is confirmed to be defective, damaged, or incorrectly supplied, AuraMivo™ may offer a replacement when the product is available.

Replacement products may be shipped from the same or another available fulfillment location.

If an identical replacement is unavailable, AuraMivo™ may offer an alternative resolution, such as a refund or another appropriate solution.

12. PARTIAL REFUNDS

In certain circumstances, AuraMivo™ may issue a partial refund rather than a full refund.

A partial refund may be considered when:

  • Only part of an order is affected;

  • The product has a minor issue that does not prevent normal use;

  • A portion of the order is missing or affected;

  • Another reasonable resolution has been agreed upon with the customer.

The applicable refund amount will be determined based on the circumstances of the individual case.

13. PRODUCT-SPECIFIC EXCEPTIONS

Certain products may be subject to additional return restrictions because of their nature, including products involving hygiene, personalization, safety considerations, digital delivery, or other product-specific requirements.

Custom-made, made-to-order, personalized, or specially manufactured products are not eligible for return or refund unless they arrive damaged, defective, or materially different from the product ordered, subject to applicable law.

Discounted, clearance, promotional, and Final Sale items are not eligible for return or refund unless required by applicable law.

Where additional restrictions apply, they will be clearly stated on the relevant product page or at checkout where applicable.

Nothing in this policy is intended to exclude consumer rights that cannot legally be excluded under applicable law.

14. MANUFACTURER WARRANTIES

Some products may be covered by a separate manufacturer's warranty.

Where applicable, warranty information will be stated on the relevant product page or provided with the product.

A manufacturer's warranty is separate from AuraMivo™'s standard return and refund policy and may have different eligibility requirements, coverage periods, and claim procedures.

15. INTERNATIONAL ORDERS & LOCAL CONSUMER RIGHTS

AuraMivo™ serves customers internationally.

Return, refund, warranty, and consumer protection rights may vary depending on the customer's country or region.

Nothing in this policy is intended to restrict or waive any mandatory consumer rights that apply under the laws governing your purchase.

Where local law provides mandatory rights that are more favorable to the customer than the terms stated in this policy, those rights will apply to the extent required by law.

16. HOW TO CONTACT US

To request a replacement, refund, or assistance with a damaged, defective, incorrect, or missing item, please contact our support team:

Email: support@auramivo.com

Please include your order number and the required photographic and/or video evidence in your email.

Our support team will review your request and provide the appropriate next steps.

AuraMivo™

Quality products. Simple solutions. Better everyday living.